Don't feel like reading the terms and conditions? Have a look at the FAQ's or contact us directly!
Prices
If you have selected "Business customer", the prices are in CHF excluding VAT ex warehouse Deitingen. The prices are subject to change. We reserve the right to change prices at any time and without prior notice.
An HR entry is mandatory for an order at conditions for business customers.
If you have selected "Private customer", the prices are in CHF incl. VAT ex warehouse Deitingen. The prices are subject to change. We reserve the right to change prices at any time and without prior notice.
Delivery costs
Free of charge from CHF 499 value of goods excl.
Below that, we offer flat rates for delivery within Switzerland.
- up to 149 CHF Transport share of 15 CHF excl.
- up to CHF 299 Transport share of CHF 20 excl.
- up to 499 CHF transportation share of 29 CHF excl.
Costs for express surcharges and special transportation costs shall be borne by the recipient. The costs apply to delivery to the valley station.
Free of charge from CHF 99 value of goods.
If the value of the goods is lower, we charge a transportation fee of CHF 15.
Costs for express surcharges and special transportation costs shall be borne by the recipient. The costs apply to delivery to the valley station.
Delivery times
We make every effort to deliver your order as quickly as possible. However, if something is not in stock, the following provisions apply:
- The delivery times depend on the availability of the item.
- The agreed delivery times will be adhered to as far as possible, but are not binding.
- In the event of non-compliance, the customer cannot claim damages under any circumstances.
Do you have a specific delivery date request? Please contact us!
Partial deliveries
Partial deliveries are possible after consultation with us. Unless otherwise agreed, the costs for the subsequent delivery must be borne by the customer.
Returns and samples
Ordered and correctly delivered goods will only be taken back in exceptional cases by prior agreement. Custom-made products or special orders cannot be taken back. Unless otherwise agreed, samples will be invoiced after 30 days.
Complaints
Transport damage, if ascertainable, must be certified by the recipient by rail or post office.
For other carriers, please take a record.
The shipping company commissioned is liable for transport damage. Unfortunately, we cannot consider complaints that are not accompanied by such a report. All deliveries must be checked for correctness immediately upon receipt.
Complaints must be reported immediately upon receipt of the goods.
Retention of title
The goods remain the property of Banholzer AG, Deitingen, until full payment has been received.
General information
By ordering and accepting the goods, the customer agrees to the general terms and conditions.
Place of jurisdiction
The place of jurisdiction and place of performance for both parties is Deitingen.